City Utilities of Springfield:
CU Line Crews will help restore power to Newton County
Mon 5/12/2008 7:55 AM

Springfield, Missouri—On Sunday afternoon, City Utilities of Springfield sent line and heavy construction crews to the Neosho area to assist with power restoration efforts. Empire District Electric Company requested the assistance in response to the significant number of customers without power. At this time Empire estimates approximately 2,000 customers are without power.

Expenses will be billed to the service provider for that area. Employees going to assist have volunteered for the assignment and this deployment will not compromise the needs of CU customers. The crews are expected to be in the Neosho area throughout the week.


Fourth Grade Citywide Contest Marks Drinking Water Week 2008
Fri 5/2/2008 2:50 PM

Springfield, Missouri—The week of May 4–10, 2008, has been designated as Drinking Water Week by the American Water Works Association, and is recognized by numerous water utilities across the nation including City Utilities of Springfield. Drinking Water Week has been celebrated for more than 30 years by local water companies and communities. There are over 50,000 community water suppliers in the US that provide 90 percent of Americans with their drinking water.

CU meets or exceeds all state and federal regulatory requirements for producing safe, clean drinking water; performing over 50,000 laboratory tests per year to ensure quality drinking water.

To celebrate Drinking Water Week locally, the science curriculum of fourth grade students in the Springfield area has recently focused on water conservation and natural resources. Those students have entered over 420 posters in the fifth annual “Wonders of Water” poster contest. The top five and honorable mention entries will be recognized on Monday, May 5, during an event at 4:30 p.m. at The Library Center located at 4653 S. Campbell.

CU programs help customers use water wisely:
Wasting water is like flushing money down the drain. To help conserve and manage water usage, City Utilities offers rebates and educational opportunities to help customers. Those include:

· Irrigation System Rain Sensor Rebate - City Utilities' in-ground irrigation customers are eligible for a $25 rebate after the purchase and installation of an irrigation rain sensor.
· Efficient Toilet Rebate - City Utilities water customers who replace existing toilets are eligible for a $50 rebate after the purchase and installation of an Ultra Low-Flow Toilet, or a $75 rebate after the purchase and installation of a High Efficiency Toilet. For new homes and businesses under construction, customers who choose High Efficiency Toilets are eligible for the $75 rebate.
· Interactive Home Water Profile - Use water wisely by learning valuable information about your home's water usage and costs. This online service provides reliable data about the annual water usage and costs for each area in your home, including ideas on how to save.

Additional information may be located at www.cuenergywise.com


CU Line Crews will help restore power to Independence area
Fri 5/2/2008 10:40 AM

Springfield, Missouri—City Utilities of Springfield will be sending line crews to the Independence, MO area to assist with power restoration efforts. Independence Power and Light has requested the assistance in response to the significant number of customers without power.

“If the opportunity to help our neighbors during a time of crisis is needed, that is what we as a company will always try to do.” said John Twitty, CU General Manager.

CU’s crews are being provided through a mutual-aid agreement with the Missouri Public Utility Alliance (MPUA) based in Columbia, MO. Expenses will be billed to the service provider for that area. Employees going to assist have volunteered for the assignment and this deployment will not compromise the needs of CU customers.


Natural Gas odor in SW Springfield
Fri 4/25/2008 1:54 PM

Good afternoon:
Southern Star will again be clearing a natural gas line in the southwest area of Springfield.
A strong odor of natural gas will be possible for the next few minutes in the areas of National and James River Freeway.
It is expected to dissipate rapidly.

Again this work is not being done by CU.


CU April Board meeting
Thu 4/24/2008 4:06 PM

Today the Board of Public Utilities approved the following resolutions:

• Water Utility Equipment Master Lease:
A resolution authorizing the Board of Public Utilities to enter into a Water Utility master equipment Lease purchase agreement to finance equipment and other properties for CU Water Utility needs.

• General Managers Authority:
Outlines and reviews the authority of the General Manager in regards to the areas of budget / operation and conduct of CU business, loaned equipment and obsolete / surplus supplies and equipment.

• Lake Springfield Park Area:
An agreement between CU, the Springfield-Greene County Park Board and Missouri Department of Conservation, where The Park Board now assumes all maintenance duties associated with the Lake Springfield Recreation areas.

Additionally, the Board of Public Utilities was advised of the following:

• Water Supply and Distribution:
Storage remains at 100 percent for the fifth week. For only the fourth time in 12 years, there has been 100 percent storage.

• Energy Management & Conservation:
Applications are beginning to come in for the preseason HVAC tune-up rebate. The program began April 1 and to date 160 applications have been received.

• State Audit Action Plan Update:
Action has been completed on 60 of the 72 action items from the State Audit. Additional information on the action items may be found on the CU website.


CU statement on Public Service Commission telecommunications report
Wed 4/23/2008 3:00 PM

Springfield, Missouri—City Utilities of Springfield (CU) today released a statement from General Manager John Twitty regarding the findings in the Missouri Public Service Commission staff’s report on the utility’s telecommunications services. The commission staff reviewed CU’s telecommunications activities and found no violations of either state law or the commission’s order, issued to the utility in 1997. The review was prompted by the state audit of CU in 2007.

“The utility works hard every day to do the right things in the right way for our customers. We are pleased the PSC staff’s review found that CU’s telecommunications operations adhere to commission rules and to state law,” CU General Manager John Twitty said.

The utility does not anticipate changes to its telecommunications services as a result of the PSC staff’s review.

Missouri Public Service Commission staff’s report on
the utility’s telecommunications services (PDF)

For more information about CU, visit www.cityutilities.net.


CU Schedule of Events
Wed 4/23/2008 1:00 PM
April 24 Thursday 2:30 p.m. Joint Meeting of the Management & Finance - pdf
and Plans & Policy Committees of the
Board of Public Utilities
C. Frank Knox Board Room
301 East Central
April 24 Thursday 3:00 p.m. Regular Meeting of the Board of Public Utilities - pdf
C. Frank Knox Board Room
301 East Central
May 1 Thursday 3:30 p.m. Citizens’ Advisory Council Meeting
C. Frank Knox Board Room
301 East Central
May 10 Saturday 8:00 a.m. The Kitchen 5K Fun Run
301 East Central
May 26 Monday   Holiday Observance Offices Closed
May 29 Thursday 3:00 p.m. Regular Meeting of the Board of Public Utilities
C. Frank Knox Board Room
301 East Central

Three CU Community Employees Receive Honors
Wed 4/16/2008 3:37 PM

SPRINGFIELD, MO, April 16, 2008 – Two CU Community loan officers were presented with Credit Union National Association (CUNA) scholarships, and the VP of Marketing received a Certificate of Excellence from Graphic Design USA.

Senior Loan Officer Stephanie Thomas and Mortgage Loan Officer Casey Cooper were each awarded scholarships from the Missouri Credit Union Association. Stephanie’s scholarship was for CUNA’s week long Advanced Consumer Lending School in San Francisco, California. Casey’s scholarship was for CUNA’s Mortgage Lending School in Atlanta, GA. They were 2 of only 14 recipients chosen in Missouri.

 

Stephanie Thomas
Casey Cooper

Jenny Reynolds, Vice President of Marketing, received a 2008 American InHouse Design Award from Graphic Design USA for her SaveIt direct mail campaign. Her entry was chosen out of more than 5,000 applicants nationwide and will be featured in the July issue of Graphic Design USA Magazine.

About CU Community:
CU Community Credit Union is a member-owned, not-for-profit financial institution that has partnered with CU employees, those that utilize CU’s services, and those that live or work in Greene and Christian counties for over 74 years to provide solutions for their every financial season. CU Community serves over 5,500 members and manages over $50 million in assets. To learn more about CU Community Credit Union, visit mycucommunity.com.

 
Jenny Reynolds

CU introduces energy efficiency grant program
Thu 4/3/2008 9:41 AM

Springfield, Missouri—City Utilities of Springfield is introducing the City Utilities EnergyWise Grant Program. This program is intended to help fund projects that may cost effectively reduce energy and water consumption, or electric demand, and that do not qualify for existing prescribed rebate programs.

Eligible participants are City Utilities commercial electric, natural gas or water customers who are non-profit organizations (those with 501(c)(3) status), governmental entities, or academic institutions. The deadline for grant application is May 15, 2008.

The maximum grant amount available is $50,000, and is offered once per year. The grant request may be a minimum of $1,000 and a maximum of $50,000. The final award amount(s) will be determined after all applications received are reviewed on merit and impact of project. All grant funds awarded must be completely used and project completed within eighteen (18) months of grant award.

As part of the enhanced energy management and conservation effort implemented by City Utilities with the approval and support from the Board of Public Utilities and Springfield City Council, this program is intended to extend the utility’s assets and resources, both natural and man-made, further into the future.

For additional information about the grant program and application criteria, contact the Energy Management & Conservation department of City Utilities at 874-8200 or visit our website.

www.cuenergywise.com


CU Board meeting
Thu 3/27/2008 4:41 PM

Today the Board of Public Utilities approved the following resolutions:

· Expenditure Guidelines Policy:
Establishes guidelines and processes for expenditures within public purposes. To include civic and professional organizations, utility organizations, and other areas that could benefit the operation of the utility.

· Extension Policy Modification:
City Utilities will reimburse developers as applicable on an as-built quantity and not make partial payments. Developer must provide a Bill of Sale, Affidavit, and Cost Summary prior to reimbursement.

· Natural Gas Rate Increase:
An increase of 4.1 percent increase on the base rate of service for natural gas customers. Proposed increase is recommended to cover additional operational and maintenance expenses on natural gas system. This resolution will now move to Springfield City Council for consideration.

Additionally, the Board of Public Utilities was advised of the following:
· Electric Fuel Adjustment Factor (March 2008 – September 2008):
Aligns rates with actual fuel costs. The average residential electric bill will see a $4.40 increase during the above period in comparison to the same period last year.

Water Supply and Distribution:
· Water storage levels are at 100 percent. The historical average is 86.4 percent. This is the highest storage level since 2005 and only the fourth time in 12 years for 100 percent storage.

Storm Damage Claims:
· Fellows Lake spillway was damaged during the storms that occurred the week of March 17. Restoration is estimated at $500,000. Greene County Emergency Management and FEMA will tour the damage next week.

www.cityutilities.net


Public hearings - March 6, 2008
Mon 3/3/2008 4:34 PM

Presentations and public hearings regarding proposed natural gas rate increase and service extension policy

Springfield, Missouri— The Citizens’ Advisory Council of City Utilities of Springfield will be holding a public hearing on a proposed natural gas rate increase and a revision to the Service Extension Policy. The hearings will be held following presentations to outline the proposed increase and policy revisions.

The Citizens’ Advisory Council will meet Thursday, March 6, at 3:30 p.m. in the C. Frank Knox Board room of City Utilities at 301 E. Central.

The natural gas rate increase proposal will be sent to the Board of Public Utilities for consideration. Following the approval of the Board, the proposal will then be sent to Springfield City Council for additional public input.

The last time a natural gas rate increase was approved was in April of 2006.


CU asks customers for input regarding tree management
Wed 2/27/2008 10:12 AM

Springfield, Missouri—City Utilities has rescheduled the community input meeting regarding possible changes to the tree management and clearance standards near power lines.

The meeting will be held Wednesday, March 5, 6 – 7:30 p.m. at the Library Center, 4653 S. Campbell

Following a brief presentation, representatives from the Electric Transmission and Distribution and Tree Management areas of City Utilities will be available to answer questions.

“Keeping tree limbs out of contact with power lines is necessary to insure that power interruptions are kept at a minimum,” said John Twitty, CU General Manager. “Tree trimming is a controversial topic for all utility providers. With these meetings, we want to convey to our customers what clearances we need to have and also determine what concerns they have with the policies.”

City Utilities has budgeted $2.5 million for tree trimming in FY 2008.


CU Community Promotes Marketing Director
Mon 2/25/2008 3:45 PM

SPRINGFIELD, MO, February 25, 2008 – CU Community Credit Union has recently promoted Jenny Reynolds from Marketing Director to Vice President of Marketing. Jenny has been a part of the CU family since January 2006. Some of her duties include graphic design, event planning, and media relations for the credit union.

Jenny graduated from Missouri State University with a Bachelor of Science in Marketing, Advertising and Promotion. She also received a minor in Art. She was a recipient of the Credit Union National Association Diamond Award for New Member Packet and Brochure design in 2007.


February Board of Public Utilities meeting
Thu 2/21/2008 5:33 PM

Today the Board of Public Utilities approved the following resolution:

Internal Audit Committee:

The Internal Audit Committee met and approved the Internal Audit Plan of City Utilities for
fiscal year 2008. CU has had an Internal Financial Auditor staff for over 30 years.

The Board of Public Utilities was also advised of the following during today’s meeting:

Energy Management & Conservation:
City Utilities Energy Management and Conservation program continues to see increased
interest in rebate offers.
· Programmable Thermostat Rebate – CU has processed 469 rebates for a total of $7,035.
· Residential Insulation Rebate – CU has processed 593 for a total of $79,226. The average rebate amount is $135 per customer.
· Commercial Lighting Rebate – CU has processed 32 Commercial Lighting rebates for a total of $86,776.
· Rain Sensor Rebate – CU has issued 78 rebates for a total of $2,010.
· Efficient Toilet Rebate – CU has issued 422 rebates for a total of $21,237.
· ENERGY STAR® Heating & Cooling Rebate – CU has issued a total of 1014 rebates for a total of $89,160. This program began October 1, 2007.

Electric Transmission & Distribution:
· The ice storm during the week of February 11 left over one-inch of ice in parts of CU’s service territory. 126 of 155 feeder circuits were affected and crews responded to over 11,000 outage calls during the week. In addition to CU personnel, restoration work was completed with the assistance of 36 contract line crews and 90 contract tree trimming crews.

High Volume Call Answer System:
· Work continues on implementation of the High Volume Call Answering System. Initial design and configuration work with Twenty-First Century and CU’s internal team is almost complete. Use of the automated system is expected to begin this spring.

Tree Trimming Community Input Meetings:
· The tree trimming community input meeting has been rescheduled for Wednesday, March 5, from 6 – 7:30 pm at the Library Center on South Campbell.


Regular Meeting of the Board of Governors
Tue 2/19/2008 4:08 PM

NOTICE AND TENTATIVE AGENDA OF A
REGULAR MEETING OF THE BOARD OF PUBLIC UTILITIES
To be held Thursday, February 21, 2008, 3:00 p.m.
City Utilities’ C. Frank Knox Board Room, 301 E. Central Street

1. Opening Remarks P. Wannenmacher
• Reminder: Legislative Breakfast – March 26, 2008

2. Approval of Minutes (2a) P. Wannenmacher

3. Public Comment P. Wannenmacher

4. Committee Reports Committee Chairmen
(any anticipated actions would be listed with the appropriate Committee)
Audit Committee P. Wannenmacher
• Closed meeting pursuant to Section 610.021(17) RSMo.
Good Community Committee T. Finnie
Human Resources Committee P. Platter
Management & Finance Committee L. Officer
Plans & Policy Committee M. McNay

5. Financial Statements (5a) (reporting required and approved by the Board) J. Shuler

6. General Manager's Report J. Twitty
• Operations Update (Stinson)
• Electric Supply Update (Miller)
• Natural Gas Financial Transactions Update (Ross)
• Legislative Update (McClure)
• Utility Update (Twitty)

Any other items that may properly come before the Board.

Closed Item.
Following completion of its agenda, the Board may, if a majority approves, hold a closed meeting to consider matters included within the purview of Section 610.021 (1, 2, 3, 9, 13 or 17), RSMo. (Supp.)

February 21 Thursday 2:30 p.m. Closed Meeting of the CU Internal Audit CommitteeC. Frank Knox Board Room301 East Central

February 21 Thursday 3:00 p.m. Regular Meeting of the Board of Public UtilitiesC. Frank Knox Board Room301 East Central

March 6 Thursday 3:30 p.m. Citizens’ Advisory Council MeetingC. Frank Knox Board Room301 East Central

March 27 Thursday 3:00 p.m. Regular Meeting of the Board of Public UtilitiesC. Frank Knox Board Room301 East Central


CU storm outage updates
Fri 2/15/2008 7:58 AM

City Utilities power outage restoration substantially complete

Springfield, Missouri—As of 7:30 a.m., February 15, City Utilities reports that restoration efforts are substantially complete, and is in the process of resuming normal daily operations. Since the morning of Monday, February 11, just over 11,000 outages have been reported through the outage system at City Utilities.

CU is in the process of confirming that power has been restored to all customers who can accept electric service. If a CU customer is still without power, they are asked to call the utility at 863-9000 to report it.
Contract tree trimming and line crews will remain as needed to insure any additional system restoration work is completed.

Customers are reminded that damaged weatherheads or electric service entry points, may delay restoration efforts. Due to safety concerns, CU will not connect service to homes or businesses that have sustained damage to the weatherhead or if damage is suspected. Customers must contact a licensed electrician to perform repairs before electric service can be completely restored. Customers are asked to turn off the main breaker switch in the electric panel before power is completely restored.

CU has a total of 90 tree trimming crews and 55 line crews assisting with restoration efforts.. Combined this is a total of approximately 375 people assisting in the field.


CU cancels tree trimming community meeting originally scheduled for tonight
Tue 2/12/2008 8:46 AM

Springfield, Missouri—City Utilities (CU) has canceled the tree trimming community input meeting originally scheduled for tonight at The Library Center on South Campbell. Power outages from this week’s ice storm have focused the utility’s full attention on restoring power to customers as quickly and safely as possible. The meeting, which was designed to gather input from the community on the utility’s tree trimming policies, will be rescheduled.


CU Community Offering ID Theft Sessions
Wed 2/6/2008 3:32 PM

SPRINGFIELD, MO, February 6, 2008 – CU Community Credit Union is offering free Identity Theft sessions to area businesses, churches and community groups. Starting this month through the rest of the year, credit union President Judy Hadsall will present on-site sessions for various City Utilities departments.

According to NBC Financial Advisor Jean Chatzsky, every minute of every day, 17 people in the U.S. have their identities stolen. CU Community’s identity theft sessions, entitled Protecting Yourself from Identity Theft, cover important topics ranging from initial identity theft prevention to victim defense. Each participant receives a reference guide that includes useful tips and resources.

The ease of obtaining credit combined with highly accessible information has led to the expansion of a crime that feeds on consumers’ inability to control who accesses their sensitive information and how it is safeguarded,” says Hadsall. “Our goal through these sessions is to help consumers better understand identity theft and how to protect their sensitive data.”

If you would like information on setting up an on-site presentation for your own business, church or community group, please email Jenny Reynolds at jreynolds@cupowerline.org, or call 417.865.3912.

About CU Community:
CU Community Credit Union is a member-owned, not-for-profit financial institution whose field of membership includes City Utilities employees, those that utilize CU’s services, and those that live or work in Greene and Christian counties. They have 5,500 members and manage over $50 million in assets. To learn more about CU Community Credit Union visit mycucommunity.com.


CU asks customers for input regarding tree management
Fri 2/1/2008 10:48 AM

Springfield, Missouri—City Utilities will be holding two meetings for community input regarding possible changes to the tree management and clearance standards near power lines.

The meetings are scheduled for:
· Monday, February 4, 6 – 7:30 p.m. at the Library Station, 2535 N. Kansas Expressway
· Tuesday, February 12, 6 – 7:30 p.m. at the Library Center, 4653 S. Campbell

Following a brief presentation, representatives from the Electric Transmission and Distribution and Tree Management areas of City Utilities will be available to answer questions.

“Keeping tree limbs out of contact with power lines is necessary to insure that power interruptions are kept at a minimum,” said John Twitty, CU General Manager. “Tree trimming is a controversial topic for all utility providers. With these meetings, we want to convey to our customers what clearances we need to have and also determine what concerns they have with the policies.”

City Utilities has budgeted $2.5 million for tree trimming in FY 2008.

www.cityutilities.net


January Board of Public Utilities Meeting
Thu 1/31/2008 5:53 PM

Following swearing in ceremonies today, three new members began serving terms on the Board of Public Utilities. The appointees are:

· Mr. Tom Rankin - Owner/broker of Sperry Van Ness/Rankin Company, LLC
Filling remainder of term left vacant by Todd Parnell
Board term appointment scheduled to expire on December 1, 2009

· Mr. Mike Peters - Vice President of Public Affairs, St. John's Health System
Board term appointment scheduled to expire on December 1, 2010

· Dr. Krystal Compas - Assistant to the President, Drury University
Board term appointment scheduled to expire on December 1, 2010

Annual Independent Financial Audit: The Board of Public Utilities received the audited financial statements from KPMG LLP, for the fiscal year ending September 30, 2007. KPMG LLP has given City Utilities of Springfield an unqualified or “clean” opinion to this audit. All areas audited by KPMG were found to be in compliance in all aspects. The independent audit of City Utilities is performed annually at the end of each fiscal year.

Additionally, the Board of Public Utilities was advised of the following:

State Audit Action Plan:
· Of the 72 items noted by the State Auditor, action has been completed on 32 of them. The remaining items are being examined and expected completion dates have been assigned. Future updates will be provided as items are completed. Additional information and a copy of the action items can be found on www.cityutilities.net

Tree Trimming Community Input Meetings:
· Public meetings will be held to discuss tree trimming clearances and policies. The first meeting will be February 4, from 6 – 7:30 p.m at the Library Station on North Kansas. The second meeting will be on February 12, from 6 – 7:30 p.m. at the Library Center on South Campbell.

www.cityutilities.net


CU Transit names 2007 Driver of the Year
Fri 1/25/2008 3:00 PM

Springfield, Missouri—City Utilities Transit Driver James Fryar has been selected as the 2007 Driver of the Year. The official presentation will take place Monday, January 28, at 1:30 p.m. in the Transit office located at 1505 N. Boonville.

James previously received the Driver of the Year award in 2004. The selection is based on job performance, courtesy, neatness, attendance, accident-free driving, and attitude. The Driver of the Year is chosen by CU Transit employees.

James has been employed by City Utilities Transit as a bus operator since 2001 and currently works a late night route that serves north and west areas of Springfield.


CU Declares Restoration Efforts Complete
Tue 1/8/2008 11:23 PM

Springfield, Missouri--As of 11 p.m. Tuesday, January 8, City Utilities reports that power has been restored to all customers who are able to receive power. Crews will continue to work overnight to finalize the restoration efforts.

An estimated 10,000 outages occurred during the peak of the severe weather. City Utilities declared emergency status at 7 p.m. Monday evening. Since then CU and contract crews have worked around the clock to safely restore power to all customers.

If a CU customer is still without power, they should call 863-9000 to report the outage. In some instances storm damage may require a customer to have a licensed electrician make repairs before power can be completely restored.

During widespread outages, repairs move in a logical sequence out from the power source, to the substations and feeders, and then into neighborhoods and individual homes. As the outage progresses, restoration progress may slow, because of unique problems isolated to smaller groups of customers.

High winds and flying debris caused the outages over a widespread area of CU's system, which serves 106,000 electric customers.

Important safety reminders from CU:
Stay away from any downed line, whether on the road or in your yard, even if you are not sure if it is an electric, telephone or cable line.
Do not remove debris from power lines - assume they are electrified and dangerous. Use extreme caution when inspecting your property. Downed power lines, whether obvious or hidden by debris, have the potential to energize fences and other objects they contact.
Respect any electric emergency or work scene and treat it as any other emergency scene. Please keep your distance and allow crews to work without distraction.

For more information: http://www.cityutilities.net/resident/outage.htm


CU reports 200 customers without power
Tue 1/8/2008 8:51 PM

Springfield, Missouri-- As of 8:30 p.m. Tuesday evening, City Utilities reports 200 customers remain without power, down from a high of 10,000 outages during the peak of the severe weather. Both CU crews and utility contract crews are working around-the-clock, on emergency status, to restore power. The utility estimates it will be Wednesday before all customers have power restored.

During widespread outages, repairs move in a logical sequence out from the power source, to the substations and feeders, and then into neighborhoods and individual homes. As the outage progresses, restoration progress may slow, because of unique problems isolated to smaller groups of customers.

High winds and flying debris caused the outages over a widespread area of CU's system, which serves 106,000 electric customers.

Important safety reminders from CU

Stay away from any downed line, whether on the road or in your yard, even if you are not sure if it is an electric, telephone or cable line.
Do not remove debris from power lines - assume they are electrified and dangerous. Use extreme caution when inspecting your property. Downed power lines, whether obvious or hidden by debris, have the potential to energize fences and other objects they contact.
Respect any electric emergency or work scene and treat it as any other emergency scene. Please keep your distance and allow crews to work without distraction.

For more information: http://www.cityutilities.net/resident/outage.htm


CU reports 2,000 Customers Without Power
Tue 1/8/2008 4:27 PM

Springfield, Missouri-- As of late Tuesday afternoon, City Utilities reports 2,000 customers remain with power, down from a high of 10,000 outages during the peak of the severe weather. Both CU crews and utility contract crews are working around-the-clock, on emergency status, to restore power. The utility estimates it will be Wednesday before all customers have power restored.

During widespread outages, repairs move in a logical sequence out from the power source, to the substations and feeders, and then into neighborhoods and individual homes. As the outage progresses, restoration progress may slow, because of unique problems isolated to smaller groups of customers.

High winds and flying debris caused the outages over a widespread area of CU's system, which serves 106,000 electric customers.

Important safety reminders from CU

Stay away from any downed line, whether on the road or in your yard, even if you are not sure if it is an electric, telephone or cable line.
Do not remove debris from power lines - assume they are electrified and dangerous. Use extreme caution when inspecting your property. Downed power lines, whether obvious or hidden by debris, have the potential to energize fences and other objects they contact.
Respect any electric emergency or work scene and treat it as any other emergency scene. Please keep your distance and allow crews to work without distraction.

For more information: http://www.cityutilities.net/resident/outage.htm


CU reports 5,000 Customers Without Power
Tue 1/8/2008 10:18 AM

Springfield, Missouri-- As of 10:15 a.m., City Utilities is reporting 5,000 power outages from the overnight severe weather, down from a high of 10,000 outages during the peak of the storm. High winds and flying debris caused the outages over a widespread area of CU's system, which serves 106,000 electric customers. Both CU crews and utility contract crews are working around-the-clock, on emergency status, to speed the storm restoration.

Stay safe in the wake of the storms

Stay away from any downed line, whether on the road or in your yard, even if you are not sure if it is an electric, telephone or cable line.
Do not remove debris from power lines - assume they are electrified and dangerous. Use extreme caution when inspecting your property. Downed power lines, whether obvious or hidden by debris, have the potential to energize fences and other objects they contact.
Respect any electric emergency or work scene and treat it as any other emergency scene. Please keep your distance and allow crews to work without distraction.

For more information: http://www.cityutilities.net/resident/outage.htm


Damage from storms still being assessed
Tue 1/8/2008 5:36 AM

Springfield, Missouri—Electric crews with City Utilities of Springfield are currently assessing damage and responding to outage calls following several rounds of storms that went through the Springfield area overnight.

The first round of storms that passed through Monday evening, disrupted electric service to approximately 400 customers throughout the service territory. The heaviest damage to the system could be found in the northern sections of the city where several utility poles were damaged.

The last storm front that went through Springfield around 3 a.m. today left varying degrees of damage across the system. At last count, approximately 500 customers had reported power outages.

At 7 p.m., Monday, January 7, City Utilities Electric Dispatch went into emergency status and will remain at that level until further notice.

Customers should call City Utilities at 863-9000 to report a power outage.

CU would like to remind everyone of the following safety precautions:

· Stay away from any downed line and call CU immediately – even if you are not sure if it is an electric, telephone, or cable line.
· Respect any electric emergency scene and treat it as any other emergency scene. Please keep your distance and let the crew work without disturbing them.


CU Board Meeting
Thu 1/3/2008 6:25 PM

City Utilities State Audit Action Plan now underway:
State Audit Action Plan:
Phase One of examination of recommendations contained in the State Audit is underway. The first report is expected during the next meeting of the Board of Public Utilities, January 31, 2008.

The Board of Public Utilities approved the following resolutions:
Intent to Finance Water Projects:
Allows the Board of Public Utilities to make capital expenditures in connection with the purchase/construction activities related to two Water Storage Tanks, a Transmission Main at Blackman Water Treatment Plant and a Stockton Lake Water Intake Project.
Central Street Recycling Coalition Agreement:
Names City Utilities of Springfield as a partner in the Central Street Recycling Coalition. The purpose of the organization is to formalize a commitment to waste reduction and recycling.
Designated Representative-Clean Air and Mercury Rules:
Appoints David Fraley as representative for programs that monitor emissions to maintain compliance with all Clean Air Interstate and Clean Air Mercury Rules.
Addendum to Lake Springfield Park Area Agreement:
A revision to provide clarification to the obligations by the Park Board concerning the Missouri Department of Conservation Facilities.

Additionally, the Board of Public Utilities was advised of the following:

Transit:
• Bus ridership in November totaled 131,517 rides compared to 169,231 in November of 2006, a decline of 37,600 rides. Revenues in November 2007 were 29 percent higher than November of 2006.
• CU has been awarded $1.45 million to assist with construction of a new transfer facility. This is in addition to $1.65 earmarked in FY 2006 thru Federal Transportation Administration Funding. A feasibility study will be conducted to determine a location.

Natural Gas Distribution:
• Field assessments of CU’s natural-gas transmission lines are scheduld to conclude in January. This is part of a federally mandated integrity management program.
Natural Gas Prices:
• Current 12-month futures price is showing a 9 percent increase. Cash price is $6.52 per Decatherm, a 27 percent increase. Last month’s cash price was $5.06 per Decatherm.

Water Distribution & Supply:
• Lake storage level is at 75.4%. Historical average is 79.3%.
• The temporary pump system is in place at Stockton. Testing and start up activities are expected to be done in the coming week.
• Several new valves have been received, installed and are operable at Stockton Pump Station. Other recommended items and issues from the Black and Veatch report are being reviewed and implemented.

Electric Transmission & Distribution:
• Crews were sent to Carthage, MO and Claremore, OK to assist with reconstruction following the ice storm.
• Electric Transmission and Distribution will be meeting with community groups seeking public input on the tree trimming policy. Public meetings are schedule for February 4 at the Library Station, and February 12 at the Library Center.
• The tree trimming budget for FY 2008 was increased to $2.5 million. This is up from $1 million in FY 2006, and $2 million in FY 2007.

Management Services:
• An agreement to purchase property at 1605 Boonville for $499,000 has been reached. This is contingent on the finding of an Environment Assessment. The property will be used for expansion of the Transit and Vehicle Maintenance complex. Purchase of the property at a price not to exceed $500,000 was previously authorized by the Board.

Energy Management & Conservation:
• The Change a Light, Change the World CFL (compact fluorescent light) rebate program concluded on December 31. Approximately 20,000 CLF’s were sold since October 1, 2007.
• Since October 1, 2007, 647 Energy Star Heating and Cooling rebates have been issued for a total of $44,890. Those include 15 Central air-conditioner; 29 natural gas furnace; 3 air-source heat pump; 1 geo-thermal heat pump; and 599 seasonal HVAC system tune ups.
For more information call the Springfield-Greene County Health Department at 417-864-1658.


New Year’s Day schedule for CU Transit and other areas
Fri 12/28/2007 8:26 AM

Springfield, Missouri—On New Year’s Day, Tuesday, January 1, CU Transit Services will operate routes on a holiday schedule. Routes and schedules will be operated normally on New Year’s Eve.

Transit Services will offer hourly bus service using routes and schedules normally operated nightly and on Sundays. Service will begin at the Park Central transfer facility at 8:10 a.m., with the last trip leaving the transfer facility at 5:10 p.m.

Access Express bus service will be available from 8:10 a.m. until 5:10 p.m. on January 1.

Normal daily routes for Transit Services will resume Wednesday, January 2, at 6 a.m.

For more information, call CU Transit Services at 831-8782, or visit www.cityutilities.net

The City Utilities main office at 301 E. Central, and all other facilities, will be closed for New Year’s Day on Tuesday, January 1. Customers wishing to make payments may use the payment drop boxes located at 301 E. Central, or any authorized payment location.

In the event of an outage or emergency, customers should call City Utilities at 863-9000.


City Utilities announces State Audit Action Plan
Fri 12/21/2007 4:34 PM

Springfield, Missouri—In response to the findings and recommendations of the State Audit of City Utilities of Springfield, John Twitty, General Manager and CEO announced today the key elements of the State Audit Action Plan.

Elements of the plan will include the following:

• An Initial Report to the General Manager to be presented to the Board of Public Utilities, no later than January 31, 2008.
• The Initial Report is to include an identification of audit recommendations that have already been addressed as well as those that are currently being addressed.
• The Initial Report will include a suggested process time line to address the remaining audit recommendations.

“We view the findings and recommendations from the State Audit as an opportunity to improve our operations,” said John Twitty, CU General Manager. “We are absolutely committed to addressing each of the recommendations in a timely fashion, while realizing that some of them cannot be addressed by CU alone. In those areas where a broader discussion of the issues is necessary, we will work to bring together those parties whose input is important in finding a solution.”

These actions are to completed under the direction of Brenda Putnam, Associate General Manager-Chief Internal Auditor, and John Black, Associate General Manager-General Counsel, and are being done in response to the recommendations contained in the State Audit received on December 18, 2007.


Land Acquisition Near McDaniel Lake
Fri 12/21/2007 3:35 PM

CU purchases six acre tract from Comstock Trust

Springfield, Missouri— City Utilities announced today that the Utility has entered into a contract to purchase a six acre tract near McDaniel Lake, one of the City's sources of drinking water.

The contract has become effective by the exercise of an option to purchase the real estate, approved by the Board of Public Utilities at its closed session on December 18. The property is located across Farm Road 76 from McDaniel Lake.

“We are pleased to have this property under contract as we continue our daily efforts to provide safe, clean drinking water for CU customers,” said Wade Stinson, CU Associate General Manager – Operations.

The property was purchased from the Rolland Comstock Trust for a price or $220,000 and has cleared a
Phase I environmental audit. Closing will follow formal approval as required by City Charter.

The Missouri Sunshine Law allows real estate matters to me considered in closed session but requires the record to be released when the contract becomes effective.


Holiday Schedule for CU Transit and other areas
Fri 12/21/2007 3:14 PM

Springfield, Missouri— The City Utilities main office at 301 E. Central, and all other facilities, will be closed in observance of Christmas on Monday, December 24, and Tuesday, December 25. The main office will open at 7:30 a.m. on Wednesday, December 26.

On Christmas Day, Tuesday, December 25, CU Transit Services will operate routes on a holiday schedule.

Transit Services will offer hourly bus service using routes and schedules normally operated nightly and on Sundays. Service will begin at the Park Central transfer facility at 11:10 a.m., with the last trip leaving the transfer facility at 4:10 p.m.

Access Express bus service will be available from 11:10 a.m. until 4:10 p.m. on December 25.

Normal daily routes for Transit Services will resume Wednesday, December 26, at 6 a.m.

For more information, call CU Transit Services at 831-8782, or visit www.cityutilities.net

In the event of an outage or emergency, customers should call City Utilities at 863-9000.


CU ranks seventh lowest in electric rate survey of 106 U.S. cities
Thu 12/20/2007 4:15 PM

Springfield, Missouri—Publicly owned Lincoln Electric System, based in Lincoln, Nebraska, released it’s electric rate survey of 106 U.S. cities. City Utilities of Springfield overall ranking placed it seventh lowest of those cities surveyed. Rates used for comparison were based on July 1, 2007.

“We feel that the results of this survey are good news for our electric customers”, said John Twitty, CU General Manger, “It reinforces that our efforts to provide reliable electric service are done in an affordable manner.”

The Lincoln Electric System Survey is conducted every year based on January rates and every other year based on July rates.

Earlier this year in a survey conducted by Memphis Gas Light & Water, City Utilities of Springfield ranked lowest in a survey of 25 selected cities. Those findings, listed below, were based on January 1, 2007 rates which included combined utility bills for 1000 kWh of electricity, 200 therms of natural gas, 15 ccf of water, and 15 ccf of wastewater service represents an average, total customer bill for these services. The prices are based on rates in effect at the utilities on January 1, 2007.


Board of Public Utilities statement regarding state audit
Tue 12/18/2007 8:55 PM

Virginia Fry, Chairman—Board of Public Utilities, 2007

"Good evening. I’m Virginia Fry and I served as Chairman of the Board of Public Utilities during the recent audit of City Utilities of Springfield.

We are here tonight to provide you with the response from the Board of Public Utilities and City Utilities to the audit conducted by the State Auditor’s office. After my brief comments on behalf of the Board, we will be happy to answer your questions.

This has been an exhaustive process for the Board and City Utilities’ staff. Members of the State Auditor’s staff first arrived at CU in mid-January, and for the past 11 months, CU staff and the Board have worked diligently to provide information that was requested and to respond to inquiries about that information.

The Board has been actively engaged in this process and met on three separate occasions to review the findings and provide responses to the State Auditor. For reference, in your copy of the audit report, you will find the responses from the Board with respect to each of the findings.

Before we answer your questions, there are several points I’d like to make on behalf of the Board and CU staff:

First, this audit found no financial fraud or abuse at City Utilities. For example, on receipts of more than $445 million for the fiscal year ended September 2007, there was a net shortage of only $348. That speaks to the internal controls, through policies, processes and technologies, which are routine throughout the operations of the utility.

This type of financial accountability is one of many reasons utility customers in Springfield pay some of the lowest electricity and natural gas rates in the entire country.

Second, City Utilities plays a unique role in supporting an excellent quality of life in Springfield. That involves some judgments that must be made about the utility’s operation. One example: CU’s transit system, operated by the utility as directed by the City Charter, provides a means of transportation for not only those who choose to use public transit, but also passengers whose only means of transportation is the bus. Should the transit system receive a subsidy from elsewhere in the utility to maintain adequate service for the public? We believe it is the necessary and responsible thing to do.

Third, an internal audit function has been in place at City Utilities for at least 30 years. Led by the Chief Internal Auditor, this function provides consultation on bestpractices for internal controls to the Board, senior management and departments throughout the utility. The General Manager and the Board believe this function is critical to the effective operation of the utility. In fact, some issues noted in the audit report were identified and addressed by our internal audit staff prior to the commencement of the state audit.

Fourth, I want to stress that the Board and the CU staff are committed to doing everything reasonable to make the utility stronger tomorrow than it is today. To that end, we will carefully consider each of the audit recommendations. We expect CU staff to report back to the Board periodically on the progress we’ve made in responding to each of them.

Let me conclude by saying that the entire Board believes CU is an exemplary community-owned utility that provides the most critical of services to its many customers. This utility is staffed by men and women who are committed to the highest professional standards. As members of the Board, we have complete confidence in their abilities to do what needs to be done, and to do it in the right way. "


CU Line Crews will help restore power to Carthage area
Tue 12/11/2007 4:53 PM

Springfield, Missouri—City Utilities of Springfield will be sending line crews to the Carthage, MO area to assist with power restoration efforts. A mutual-aid response for available utility crews was requested due to the significant number of customers without power. At this time CU crews are assigned to assist Carthage Water and Electric.

“In January, cooperation from nearby utility companies was crucial to our customers’ service being restored,” said John Twitty, CU General Manager. “If the opportunity to help our neighbors during a time of crisis is needed, that is what we as a company will always try to do.”

CU’s crews are being provided through a mutual-aid agreement with the Missouri Public Utility Alliance (MPUA) based in Columbia, MO. Expenses will be billed to the service provider for that area. Employees going to assist have volunteered for the assignment and this deployment will not compromise the needs of CU customers.


CU Crews and Contractors Prepare For Winter Blast
Sun 12/9/2007 7:43 AM

Springfield, Missouri—The possibility of a significant amount of freezing precipitation moving into the Springfield area this weekend has prompted City Utilities of Springfield to place additional utility and contract crews on stand-by. Any crews that may be dispatched to Springfield will be in addition to City Utilities and contract crews already in place.

“We will be monitoring the weather conditions throughout the weekend and be prepared to respond with equipment and personnel as needed,” said John Twitty, CU General Manager. “Significant restoration work and upgrades were done throughout our system following January’s event, but we can never fully anticipate what a storm will bring and how it will impact our system.”

Customers are reminded of these safety tips to follow in the event of a power outage:
• Stay away from any downed line, whether on the road or in your yard.
• Do not remove debris from power lines - assume they are electrified and dangerous.
• Respect any electric emergency or work
• Be aware of electric lines at all times.
• Never climb utility poles.
• Always follow the manufacturers’ instructions for operating portable generators

To report an outage call City Utilities of Springfield at 863-9000


CU Transit reminder: “Center City Loop” to make final trial run
Wed 12/5/2007 10:54 AM

Springfield, Missouri—Friday, December 7, 2007, will be the last run of the “Center City Loop” connecting First Friday events in the downtown and Commercial Street areas.

The service, currently available on the first Friday of a month, has been a partnership of the Commercial Club of Springfield and City Utilities’ Transit Services. The six-month pilot project, concluding this month, will help to determine the need for a fixed transit route between Commercial Street and Park Central.

Those using the shuttle service will ride for free during the pilot project and may board at any corner stop of the loop. Stops will be made every 15 minutes between 6:30 p.m. and 10:30 p.m. Four lots will offer free parking that evening: the public parking lot at North Campbell and Pacific, the Cox North parking lot at Jefferson & Division, Greene County public parking at Campbell and Scott, or the CU main office lot near Jefferson & Scott.

From the intersection of Commercial and Jefferson the looping route will travel:
• South on Jefferson to Walnut
• West on Walnut to Campbell
• North on Campbell to Commercial
• East on Commercial to Jefferson

Additional information about City Utilities Transit services is available at the cu website:
www.cityutilities.net


CU Requests Up-To-Date Information From Customers
Fri 11/30/2007 11:07 AM

Springfield, Missouri—City Utilities of Springfield is seeking the help of its electric customers as they prepare to implement a new High Volume Call Answering (HVCA) system.

"During the January ice storm, we found that many customers' phone numbers did not match the service address for their home in our computer system," said John Twitty, CU General Manager. "To have a customers' phone number match accurately to their service address can help us restore power much more effectively if severe weather causes an extended outage."

Beginning Monday, December 3, over 90,000 electric customers will receive a brochure asking them to verify the following account information:
• Primary telephone number
• Address of service
• Account number
All of the information will be display on the mailing.

Electric customers are asked to update their contact and account information by one of three methods:
• Telephone and record changes at 874-8266.
• Go to our website www.cityutilities.net and complete an information form.
• Return the postage-paid direct mail piece.

CU has contracted with Twenty First Century Communications to provide High Volume Call Answering Services (HVCA). Updated information received from customers will be entered into databases for use the event of outages. The High Volume Call Answering system is expected to be in service by spring 2008.

Additional information regarding the HVCA and its implementation will be available as the in-service date approaches.

www.cityutilities.net


CU November Board Meeting
Thu 11/29/2007 6:04 PM

Today the Board of Public Utilities approved the following resolutions:

• Watershed Committee of the Ozarks – 2008 Operating Budget: Accepted the 2008 Operating Budget. The Watershed Committee is partially funded and managed through City Utilities of Springfield. Total amount funded for 2008, from all participating agencies, is $305,000.
• 800 MHz Trunked radio system (TRS): By unanimous vote, the TRS Management Board may allocate the Subscriber Units in the Non-participant Pool to public safety entities or utilities that are not party to this agreement. Other than cost of subscriber units (radios), those entities or utilities will not be required to pay any further costs.
• Extension Policy Modification: Allows for changes in cost of providing extension of CU services to homeowners and developers. The Extension Policy is reviewed every two years and adjusted to reflect current rates for the extension of natural gas, water, electric and outside lighting services.

Additionally the Board of Public Utilities was advised of the following:

Board of Public Utilities officers for 2008: (Effective November 30, 2007)
• Phil Wannenmacher, Chairman
• Mark McNay, Vice-Chair
• Lisa Officer, Secretary
• Patrick Platter, Assistant Secretary

Transit:
• Transit revenues for October increased from $54,863.29 last year to $75,663.97 this year, an increase of $20,800.68, or 38 percent. This is due to the increase in fares that took place October 1. This was the first increase in fares since 1997. October ridership totaled 146,715, compared to 177,504 rides in October of last year, a decrease of 30,789 rides or 17 percent.
• Twelve metal bus shelters will be installed at selected Transit stops. They will provide shelter from inclement weather and help to reduce maintenance expenses. The first two will be installed in front of Battlefield Mall to replace a large shelter destroyed in a vehicle accident.

Natural Gas Distribution:
• CU and the Missouri Public Service Commission have agreed to new recommendations regarding plastic pipe monitoring and replacement. Continuing a program that began in 2004, the revised PSC Order includes requirements for CU to replace six miles of plastic pipe per year in 2008 and 2009.

Water Distribution & Supply:
• Lake storage level is at 76.3 percent. Historical average is 74.8 percent.
· Installation of the temporary pumping system in underway at Stockton Lake. The system should be available to pump water, if needed, by the end of December.
• A report is due in mid-February to explore alternate pumping solutions from Stockton Lake.

Electric Transmission & Distribution:
• A contract has been awarded to complete post-ice storm repairs. BBC Electrical Services, Inc. from Baxter Springs, Kansas, bid $303,593.00, and was the lowest and best of five bids received. BBC plans to begin work in mid December, with a mid June completion date.

Energy Management & Conservation:
• Since introduced on October 1, we have issued 228 rebates through the Energy Star Heating & Cooling rebate program. 205 of those were for the pre-season HVAC tune up. The heating system tune-up rebate continues through November 30. For more information call 874-8200.


Santa, Mrs. Claus and Local Art Comes to Credit Union
Mon 11/19/2007 2:56 PM

SPRINGFIELD, MO, November 19, 2007 – CU Community Credit Union has joined with the Springfield Regional Arts Council in their “Art in Public Places” program. The lobby of CU Community’s Benton Avenue location will be transformed into an art show for local artist Harriet Cremeen of Mt. Vernon, MO.

“CU Community is committed to serving members of our community,” said Greg Snyder, Vice President and CFO of the credit union. “Participating in the Art in Public Places program gives us the chance to support our local artists, which is such an exciting opportunity for us.”

On Saturday, December 8th, after the Downtown Christmas parade, stop by the credit union for the opening reception of the exhibit and visit with Santa and Mrs. Claus, enjoy holiday treats, and experience beautiful artwork. The reception will be held from 2:30 – 4:30 pm, is FREE and open to the public. The exhibit will remain open until Monday, January 7th, 2008.

About CU Community:

CU Community Credit Union is a member-owned, not-for-profit financial institution that has partnered with CU employees, those that utilize CU’s services, and those that live or work in Greene and Christian counties for over 73 years to provide solutions for their every financial season. CU Community serves over 5,500 members and manages over $50 million in assets. To learn more about CU Community Credit Union, visit mycucommunity.com.


City Utilities - Holiday Schedule for CU Transit and other areas
Mon 11/19/2007 12:58 PM

Springfield, Missouri—On Thanksgiving Day, Thursday, November 22, CU Transit Services will operate routes on a holiday schedule.

Transit Services will offer hourly bus service using routes and schedules normally operated nightly and on Sundays. Service will begin at the Park Central transfer facility at 8:10 a.m., with the last trip leaving the transfer facility at 5:10 p.m.

Access Express bus service will be available from 8:10 a.m. until 5:10 p.m. on November 22.

Normal daily routes for Transit Services will resume Friday, November 23, at 6 a.m.

For more information, call CU Transit Services at 831-8782, or visit www.cityutilities.net

The City Utilities main office at 301 E. Central, and all other facilities, will be closed in observance of Thanksgiving on Thursday, November 22, and Friday, November 23. Customers wishing to make payments may use the payment drop boxes located at 301 E. Central, or any authorized payment location.

In the event of an outage or emergency, customers should call City Utilities at 863-9000.


City Utilities - October 2007, CU Board Meeting
Thu 10/25/2007 4:49 PM

Today the Board of Public Utilities was advised of the following:

Transit:
· • During fiscal year 2007, CU Transit Services experienced the highest ridership numbers in recent years. CU Transit Services provided 2,047,496 rides during FY 2007, compared to 1,903,926 rides for FY 2006. An increase of 143,570 rides, or 8 percent.

Natural Gas Prices:
· • The current 12-month futures market price is $7.80/Dth vs. $8.00/Dth last year, which is a 3 percent decrease. Last month’s futures price was $7.60/Dth.

· • Current cash price is $6.08/Dth vs. $6.07/Dth last year, which is less than a 1 percent increase. Last month’s cash price was $5.04/Dth.

Water Supply & Distribution:
· • Lake storage is at 82.7%. The historical average is 73.7 %.

Electric Transmission & Distribution:
· • CU currently has 17 contract tree trimming crews working to establish proper clearances along utility easements. Customers are responsible for maintaining clearance on the service line to their homes, and are reminded to follow proper safety measures or call a professional trimming company for assistance.

Energy Management & Conservation:
· • Beginning November 1, CU will begin offering the ENERGY STAR® Home Rating Service. This is primarily targeted to energy-efficient new home construction (although energy-efficient existing homes may also request this service). A thorough testing of the home is performed by our certified Home Energy Rating professional. The Home Rating Service will cost CU customers $350 – which is normally priced at over $500. The ENERGY STAR® label brings value to the home by quantifying energy efficiency.


City Utilities - Remove Deadwood and Trim Trees Before Cold Weather Arrives
Wed 10/17/2007 2:38 PM

Springfield, Missouri—City Utilities of Springfield is reminding customers’ that now is the time to trim trees and remove any deadwood that might cause electrical problems in the event of winter storms.

A demonstration of proper tree trimming methods, recommended distances from power lines, and a discussion of issues associated with tree trimming will take place at 1 p.m., Thursday, October 18, near the intersection of Catalpa and Leaning Tree.

Representatives from City Utilities’ Tree Management Department and CU’s tree trimming contractor, Asplundh, will be available.

Additional information on proper clearances, tree planting and basic electrical safety information can be found at www.cityutilities.net or by calling 863-9000.

Directions:
From Eastgate and Catalpa – East on Catalpa 1.5 miles to the intersection of Catalpa and Leaning Tree.
(Catalpa street becomes FR 144)


City Utilities - Put The Brakes On Fatalities Day
Mon 10/8/2007 4:42 PM

IMAGINE A DAY WITH ZERO TRAFFIC FATALITIES!

Ozark Chapters of MO Society of Professional Engineers, Institute of Transportation Engineers, MoDOT, City of Springfield, City Utilities, Springfield Public Works, Greene County Highway Department, Medi-Transit, Traffic Safety Alliance, MO Highway Patrol, Federal Highway Administration, Springfield Police Department, and Greene County Sheriff team up to recognize the 7th Annual "PUT THE BRAKES ON FATALITIES DAY"

More than 43,000 people were killed on America’s roadways last year, 1,096 in 2006 in Missouri alone. To help reduce those numbers, the local groups listed above would like to recognize the seventh annual “Put The Brakes on Fatalities Day” in partnership with more than 40 other transportation and safety organizations, federal agencies, and corporations nationwide. Taking place October 10, 2007, this public awareness program aims to help Americans learn how to keep themselves and their loved ones from becoming part of traffic fatality statistics.

October was selected because it is the most dangerous month on the roads: on October 9, 1999, 209 people were killed on America’s roadways, 79% more than the 117 who die on an average day. In 2005, a person was injured in a police-reported crash every 12 seconds, and someone was killed every 12 minutes. The leading cause of death for persons of every age from 2 through 33 years old is deaths and injuries resulting from motor vehicle crashes.

The goal is to unite the country in achieving one full day of zero traffic deaths by encouraging safer behavior and actions and by promoting safer roadways. Here in Springfield, we had 126 deaths from 2000 through 2006. That’s with more than 8,000 crashes per year over the last 5 years. 2001 was the lowest year with only 10 deaths and 2006 was the highest with 25 deaths; however, we have averaged 20 deaths per year over the last five years.

The good news is that by taking pro-active steps, the public can greatly reduce their odds of becoming a statistic. First and foremost, drive as if your life depends on it. Driving defensively, obeying the posted speed limits, slowing down in bad weather, construction zones, school zones and not drinking and driving are how drivers can reduce their chances of being in a crash.

Put The Brakes On Fatalities Day promotes:

Safer driving behaviors.
Research by NHTSA shows that lap/shoulder seat belts reduce the risk of fatal injury to front-seat passenger vehicle occupants by 45 percent and child safety seats reduce fatal injuries by 71 percent for infants and 54 percent for toddlers. A record 80% of Americans were wearing their safety belts while driving or riding in their vehicles in 2005.

If ALL passenger vehicle occupants over age 4 wore safety belts, an additional 6,081 lives could have been saved in 2003. Another troubling statistic is that an average of one alcohol-related fatality occurs every 31 minutes. Alcohol is involved in 40% of all fatal crashes. Imagine this: 47 of those 117 people killed every day in traffic crashes could be saved this October 10 if all drivers did not drink and drive.

Safer driving environments.
Poor road conditions and obsolete designs contribute to more than 15,000 highway deaths annually. Be especially alert this October 10 for roadway hazards such as narrow roads and bridges, narrow shoulders that end in steep slopes or ditches and intersections that are poorly marked and lighted. Encourage state and local officials to design roadway improvements, such as adding rumple strips, better lighting and highly reflective signs, creating separate turn lanes at high crash intersection locations, constructing median barriers or widening lanes.

Safer vehicles.
In 2005, Americans traveled nearly 3 trillion miles in the more than 245 million registered vehicles on U.S. roads. Proper vehicle maintenance plays an important role in reducing crashes. Check your tires for proper inflation pressure, tread wear and alignment. Winterize your vehicle if you live in a cold climate. Replace worn windshield wipers. If your vehicle has antilock brakes, operate them correctly by “stomping and steering” rather than pumping them. If you are buying a vehicle, consider safety devices and safety ratings as a top priority. Check out the NHTSA Web site at www.nhsta.dot.gov for vehicle safety ratings.

For more traffic safety tips and information, log on to the Put The Brakes On Fatalities Day web site at www.brakesonfatalities.org.


City Utilities - September Board meeting
Fri 9/28/2007 5:09 PM

Today the Board of Public Utilities approved the following resolutions:

· Electric Fuel Adjustment Factor (October 2007 – March 2008):
Align rates with actual fuel costs. The average residential electric bill will see a $3.61 reduction during the above period in comparison to last year.
· Electric Interconnect & Net Metering Policy:
Revision to existing policy to comply with newly adopted Missouri statute, the Net Metering and Easy Connection Act. CU must comply with this statute by September 1, 2008. However, CU is making change now to further advance our commitment to promote energy conservation and management.

Additionally, the Board of Public Utilities was advised of the following:

Transit:
· Bus ridership in August experienced a three percent increase compared to August of 2006. 177,038 during August of 2006 and 181,586 last month. An increase of 4,548 rides
· The first phase of the Transit increase will go into effect Monday, October 1, 2007. This is the first of tree planned increases for transit services. The remaining increases will take place October 1, 2008, and October 1, 2009. This is the first increase for Transit Services since 1996 and is being implemented to cover increased operating costs.

City Utilities Transit Services Fares
(Effective October 1, 2007)

Description
Amount
Adult
$1.00
Youth(5-18)
$0.75
Elderly (65+), Disabled, or Medicare Card Holder
$0.50
Paratransit
$2.00
Daily Pass (unlimited use)
$3.00
Children (under 5)
Free

Natural Gas Distribution:
· Installation of the natural gas metering assembly at the Lake Springfield Natural Gas Peaking Station has been completed. Performance tests and training continues.
Natural Gas Prices:
· CU natural gas customers will see, on average, a reduction of $5.00 this fall and winter on monthly gas bills. This is due to fuel adjustment factor changes for forecast costs.

Water Distribution & Supply:
· Lake storage level is at 88.1%. Historical average is 76.2 %.
· Work continues on the 48-inch main from Fellows Lake to Blackman Water Treatment Plant. Almost 9,000 feet of pipe has been installed. Work will continue through 2014 on the project to expand the water delivery system.

Electric Transmission & Distribution:
· Field work for the post-storm assessment will be completed by the end of September. A full report will be submitted electronically to CU. A line construction and tree trimming contract to repair damages found during the assessment will be in place by the end of September.

Telecommunications and Operations Technology:
· Representatives from Twenty-First Century Communications will be on-site October 8, to begin work on the HVCA (High Volume Call Answering) project. The system is expected to be fully functional by the spring of 2008.

Energy Management & Conservation:
· All current rebate and incentive programs will continue into the next fiscal year. This includes the ENERGY STAR® Programmable Thermostat, Residential Insulation, Commercial Lighting, Building Operator Certification, Irrigation System Rain Sensor, and Efficient Toilet rebates.
· Details of new Energy Management and Conservation programs will be announced Thursday, October 4, at 10 a.m.

www.cityutilities.net


City Utilities - August Board meeting
Thu 8/30/2007 4:50 PM

Today the Board of Public Utilities approved the following resolutions:

· 2008 Annual Operation Plan & Budget: Accepted the 2008 Operation Plan & Budget. The 2008 Budget, not including SW2, is $479.2 million. This item will have first and second readings at the September 24 City Council meeting.
· Budget Transfer: Allows the transfer of funds in the Customer Support area to cover bad debt write-offs due to the January 2007 ice story. $270,000 was approved for this transfer.
· Insurance Plans: Acceptance for renewal of property and liability insurance contracts for various areas of CU.

Additionally the Board of Public Utilities was advised of the following:

Transit:
· Ridership continues to increase. During July, CU Transit provided 173,035 rides compared to 153,936 for July, 2006. An increase of 19,099 rides or a 12% increase
· City Utilities was recognized by the Missouri Public Transit Association for having the highest increase in bus ridership in Missouri of all urban transit systems.
· August ridership for the Center City Loop, which provides service between Commercial Street and Park Central during First Friday events, totaled 150 rides. In July 144 passengers rode the bus during the events.
Natural Gas Distribution:
· Propane deliveries to the Lake Springfield Natural Gas Peaking Station should be completed by the end of August. Performance testing is scheduled to begin in mid-September.
Water Distribution & Supply:
· Lake storage level is at 88.7 %. Historical average is 80.7 %. Last year at this time storage level was 65.8 %
Electric Transmission & Distribution:
· Completion of the field work portion of the post storm assessment by Osmose is expected by mid-September. A contract for any repair work that is post storm related is currently out for bid
Energy Management & Conservation:
· The first Building Operator Certification class was completed earlier this month. There were 19 participants and all 19 have been certified.
· The Colorado Governor’s Energy Office has contacted CU about our Residential Insulation Rebate Program. They would like to model their statewide program from ours. We have provided information to them.

www.cityutilities.net


City Utilities: Supreme Court of Missouri Denies Sierra Club Appeal
Wed 8/22/2007 8:51 AM

Springfield, Missouri—The Missouri Supreme Court has denied the Sierra Club’s latest appeal of a Missouri Department of Natural Resources air permit issued for City Utilities’ Southwest Power Station Unit 2. The Sierra Club may file a petition for a review with the United States Supreme Court within 90 days. Funding for Southwest Power Station Unit 2, currently under construction, was approved by Springfield voters in 2006.

“We had confidence in the permitting process and the review by the Department of Natural Resources.
We are pleased that the courts at all levels have agreed as well. We thought the opinion of the Southern District Court of Appeals was very thorough and disposed of all claims of the Sierra Club,” said CU’s Andy Dalton, Associate General Manager-General Counsel. “Southwest 2 is continuing on schedule so that City Utilities can continue to meet the energy needs of our customers and continue to provide reliable, affordable, and responsible electric power to this community.”

www.cityutilities.net


CU Customers Set Records For Use of Electricity and Water
Thu 8/16/2007 2:26 PM

Springfield, Missouri—City Utilities customers have set record usage levels for electricity and water during this period of extreme temperatures. CU customers used a record 802 megawatts of electricity on Wednesday afternoon, August 15. This breaks the previous record of 801 megawatts that had been established July 19, 2006.

Water customers used a record 59.41 million gallons of water on Monday, August 13, 2007. The previous record had been 52.47 million gallons, in July of 1999. Springfield’s water supply storage is at 89 % today, compared to last year’s storage level of 64 %.

“Our customers can feel confident that we are committed to providing reliable electric service to our customers,” said Scott Miller – Associate General Manager, Electric Supply. “We have the ability to generate enough electricity locally to keep our customers supplied with power, even on high-demand days like we’re experiencing.”


Cooling center transportation ends tonight at 9:00 p.m.
Thu 8/9/2007 4:36 PM

Springfield, Missouri—City Utilities Transit Services will discontinue transportation to the cooling centers at 9:00 p.m. tonight.

Those who have received transportation to any of the cooling shelters will receive transportation until 9:00 p.m.

Transit services will be offered to cooling shelters again in the event another Excessive Heat Warning is issued.

For additional transit information, visit our website or call CU Transit Services at 831-8782.

www.cityutilities.net


CU - Free Transportation to Cooling Shelters
Wed 8/8/2007 11:53 AM

Springfield, Missouri—City Utilities Transit Services is providing free transportation to the cooling shelters located at the OTC campus, the Salvation Army Center and Downtown YMCA.

This service will be provided during regular hours of operation for CU Transit Services and continue through the Excessive Heat Warning that has been issued by the Health Department.

Individuals boarding the bus for this service will need to inform the driver that they are seeking transportation to a cooling center.

Hours of operation for CU Transit Services are listed below:

Daily Route Service
Monday - Saturday
6 am - 6 pm
Modified Route Service
Nights
6 pm - 11 pm
Sundays
7 am - 11 pm

For additional transit information, visit our website or call CU Transit Services at 831-8782

www.cityutilities.net


CU - Air Quality Index – Orange day bus fare
Thu 8/2/2007 4:43 PM

Springfield, Missouri— The Air Quality Control Division of the Springfield-Greene County Health Department has forecast Friday, August 3, 2007, as an “Orange” or, unhealthy day, for sensitive health groups.

City Utilities Transit Services will offer reduced bus fares on days when the Air Quality Index (AQI) falls into the Unhealthy level for Sensitive Groups (USG) category. The AQI level is determined by the Springfield-Greene County Health Department.

Bus rates on “Orange” or unhealthy days are:
· .50 cents for adults
· .25 cents for disabled

For additional transit information, visit our website or call CU Transit Services at 831-8782

www.cityutilities.net


CU - “Center City Loop” will make second run this Friday
Wed 8/1/2007 3:32 PM

Springfield, Missouri—Friday, August 3, 2007, will be the second run of the “Center City Loop” connecting First Friday events in the downtown and Commercial Street areas.

The service, currently available only on the first Friday of the month, is a partnership of The Commercial Club of Springfield and City Utilities’ Transit Services. The six-month pilot project will help to determine the need for a fixed transit route between Commercial Street and Park Central.

Riders will be asked to participate in a survey to determine the need for a “Center City Loop” linking a variety of events and activities to available parking. Last month 144 riders took advantage of the park-and-ride convenience.

Those using the shuttle service will ride for free during the pilot project and may board at any corner stop of the loop. Stops will be made every 15 minutes between 6:30 p.m. and 10:30 p.m. Five lots will be available for parking that evening; the public parking lot at North Campbell and Pacific, the Cox North parking lot at Jefferson & Division, Greene County public parking at Campbell and Scott, the CU main office parking lot near Jefferson & Scott, or the parking lot of the main library at Jefferson and Central.

From the intersection of Commercial and Jefferson the looping route will travel:
· South on Jefferson to Walnut
· West on Walnut to Campbell
· North on Campbell to Commercial
· East on Commercial to Jefferson


CU - 2007 Fun Run to benefit The Kitchen sets new records
Thu 8/2/2007 3:04 PM

Springfield, Missouri— Over 750 participants in the 16th annual Kitchen 5k Fun Run / Walk, held on May 12, 2007, raised a record $17,702 for children’s programs at The Kitchen.

“The people of the Ozarks have shown once again, how much they truly care about the well-being of the children affected by homelessness” said Bill Stalnaker, CEO of The Kitchen.

In 2006, 785 children were housed or benefited directly from the programs supported by donations through events like The Kitchen 5k Fun Run / Walk. The programs are offered throughout the year, but experience a surge in use during the school year. These funds will enable The Kitchen to better assist the children.

The Kitchen is a non-profit organization that provides shelter, food, medical care, counseling and job training skills for the economically disadvantaged. Over the past sixteen years more than $117,000 has been raised through The Kitchen 5K Fun Run / Walk.

Major sponsors for this year’s event included City Utilities of Springfield, CU Community Credit Union, St. John’s Health System, Community Blood Center of the Ozarks, Cox Health, Christian Health Care, Great Southern Bank and the Assemblies of God Run/Walk Team.

The 17th Annual Kitchen 5k Fun Run / Walk will be held May 10, 2008.


CU - 2008 CU Operating Budget
Mon 7/30/2007 4:52 PM

2008 CU Operating Budget

Springfield, Missouri— The Board of Public Utilities will hold several meetings, which will include a public hearing, to discuss the 2008 Operating Budget for City Utilities of Springfield.

Meetings will be held as follows:

· Special Board Meeting – Monday, August 6, 2007 C. Frank Knox Board Room – 301 E. Central, 3:00 p.m.

· Public hearing and joint study session of the Board of Public Utilities and Springfield City Council CU

Training Center, Tuesday, August 14, 2007, 5:30 p.m. Public comment session will begin at 5:30 p.m. Those wishing to speak will be asked to sign in, and limit comments to budgetary issues with a time limit of five minutes per person.

Copies of the proposed City Utilities’ 2008 Operating Plan, which includes the 2008 – 2012 Long Range Outlook, are available for viewing at the Springfield public libraries.

City Utilities of Springfield is governed by the Board of Public Utilities, which is appointed by Springfield City Council.


CU - Board of Public Utilities Approved Resolutions
Thu 7/26/2007 5:22 PM

Today the Board of Public Utilities approved the following resolutions:

1. Transit Coordination Plan: Adoption of a plan to better coordinate transit services in the area for low income, elderly and disabled residents. The plan assesses existing services and needs, identifies gaps in service and will help to prioritize strategies for implementation of proposals. The plan is required for all transit providers and is in response to the Safe, Accountable, Flexible, Efficient, Transportation, Equity Act: A legacy for Users. (SAFETEA-LU) passed by Congress in August of 2005.

2. Natural Gas Prepay Transactions: Authorizes City Utilities to enter into a 20 - year contract with the Tennergy Corporation, and other municipal utilities, to purchase natural gas at a discounted rate for customers. A minimum savings of 50 cents, and up to 70 cents per dekatherm is expected.

Additionally the Board of Public Utilities was advised of the following:

Transit:
· Ridership continues to increase. Bus ridership for June 2007 increased by 15,034 rides over June of 2006. An increase of over 9%.
· Bus fares will be reduced to 50 cents for adults and 25 cents for the elderly and disabled on “orange level” air quality days. Springfield typically experiences one or two of these days each year.
Natural Gas Distribution:
· Construction work on the Lake Springfield Natural Gas Peaking Station is scheduled to be complete by the end of August.

Water Distribution & Supply:
· Lake storage level is at 96.6%. Historical average is 86.9%. Last year at this time storage level was 73%.
· The second Stockton pump was successfully tested on July 23. The third pump is due back in early to mid August.

www.cityutilities.net


CU - Utility System Assessment Nears Half-way Point
Tue 7/24/2007 1:58 PM

Springfield, Missouri—Representatives of Osmose Utilities Services, Inc. are nearing the half-way point of the comprehensive assessment of Springfield’s electric transmission and distribution system. The assessment is to determine any remaining damage from the January ice storm and also will provide a thorough report of additional complete technical data for utility pole locations.

There have been no unexpected findings on the system. On average, assessments of this magnitude may find over 10% of the utility poles on a system to have some type of defect. To date, this assessment has shown that fewer than 5% of the utility poles on Springfield’s system have defects.

Osmose has over 20 people performing the assessment and they are currently working in the southeast portion of the City Utilities service territory.

During these assessments, Osmose staff performs pole-to-pole inspections of the electric system. This requires accessing customers’ back and side-yard easements in addition to street and highway
rights-of-way areas. Osmose provides each staff member with photo identification. Additionally, all vehicles used by Osmose are marked as approved CU contractors.

City Utilities maintains 1,951 miles of electric line with 80,000 utility poles throughout the service area to distribute power.


CU Community Credit Union Recycling For Local Girl Scouts
Mon 7/16/2007 4:24 PM

Springfield, MO, July 17, 2007 – CU Community Credit Union is working with Springfield area Girl Scouts to collect phone books for a unique recycling program called “Project Pet Litter.”

Nestle Purina Pet Care Company created this paper recycling program to produce their Yesterday’s News pet litter from old telephone books. Purina pays a nickel for each donated phone book. CU Community Credit Union has been encouraging employees, members and the local community to bring in their old phone books and drop them off in the boxes provided at either of their locations. In less than one month of collections, hundreds of phone books have already been donated.

Quick Facts:

1. The Girl Scouts receive .05 per book collected from Purina; funds raised will be used for service projects, group outings or camping supplies.

2. For every 666.66 books collected, 1 ton of waste is saved from being placed in the landfill.

Please contact Jenny Reynolds at 865.3912 or jreynolds@cupowerline.org for more information.

ProjectPetLitter_GirlScouts.pdf


CU : Springfield’s Utility Bills are Lowest in Recent Survey
Mon 7/2/2007 9:07 AM

Springfield, Missouri— In a recently released 2007 Utility Bill Comparison for Selected Cities, conducted by Memphis Light, Gas and Water (MLGW), Springfield’s average monthly residential utility bill was the lowest of 25 participating cities.

The combined utility bills for 1000 kWh of electricity, 200 therms of natural gas, 15 ccf of water, and 15 ccf of wastewater service represents an average, total customer bill for these services. The prices are based on rates in effect on January 1, 2007.

PDF of Full Report

Click Image to enlarge


CU researc